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Quality Assurance Specialist

Location:Portland, OR
Employment Type:Full Time
Department:Research & Development
Description:Develop and execute test plans to insure high quality software releases. Work with the customer support team to isolate and analyze issues from the field.

1) Tests product enhancements and changes as assigned.
2) Manages the lifecycle of defect and enhancement requests.
3) Participates on product design teams.


• Participates on product design teams.
• Tests product enhancements and changes as assigned.
• Creates test plans for new features and changes.
• Develops and executes automated and unit tests as assigned.
• Executes tasks related to physical software release, as directed.
• Manages enhancement requests by verifying, documenting, and recommending how best to address the issue.
• Manages reported defects by verifying, evaluating severity, documenting, escalating as appropriate, and monitoring call links for additional information.
• Monitors change requests to ensure that “scope creep” does not occur during production.
• Keeps management informed of changes in priorities and time frames.
• Works with Client Services to analyze data.
• Occasionally works beyond the normal business hours in order to complete time sensitive deadlines.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.
• Performs other duties as assigned.
Qualifications:Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. Good experience and knowledge of the software testing processes is required. Solid experience interfacing with software developers and outside clients is a must. Project management and good understanding of the software users needs and expectations is needed. Comprehensive understanding of data structure and data flow is a must. Architectural and engineering industry experience is a plus. Software knowledge should include the following: Access, Windows, Word, and Excel. SQL scripting is a plus. Any Windows based accounting experience is beneficial.

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